Hi Fakhrul, thanks for replying
1. I have power cycled many, many times. No success ever
2. The JTAG cable is really just a USB B cable that plugs into the port on the board. When it's plugged in Windows Device Manager shows an Altera USB-Blaster II. The JTAG frequency I'm trying now is 6MHz which is what we use on other boards of the same model successfully. I did use 24MHz the first time and we think that may be what fried the board
3. I don't know how to program any other FPGAs on the board. My understanding is that the other FPGA is just there to coordinate the code download for the Stratix 10. When I use the Quartus Programmer to Auto Detect it shows both devices but when I actually try and program it I get "Error(18939): Unexpected error in JTAG server: Timeout"