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APelt4's avatar
APelt4
Icon for New Contributor rankNew Contributor
3 years ago

Quartus Pro (21.4 + 22.1 + 22.2) not loading, no splash screen

21.1 standard is and was working perfectly

21.4 pro was previously working + stopped working

When launch from win 10 machine, no splash screen is shown/present.

No response from program + no active process in windows task manager.

Reinstalled 21.4 pro, installed 22.1 pro, 22.2 pro + same issue persist on 2 machines.

Using a third machine that hosts the float license, launching 22.2 pro produces same results.

Tried command line to see if errors exist and following occurred for map:

C:\intelFPGA_pro\22.2\quartus\bin64>quartus_map

*** Fatal Error: Access Violation at 00007FFB96260000

Module: quartus_map.exe

Stack Trace:

Other 0x7ffb9625ffff:

Quartus 0xa0ded: KiUserApcDispatcher + 0x2d (ntdll)

Quartus 0x9d143: ZwWaitForSingleObject + 0x13 (ntdll)

Quartus 0x80fb: (mswsock)

Quartus 0x54a2: (mswsock)

Quartus 0x54f9: WSAIoctl + 0x199 (WS2_32)

Quartus 0x4f48: GetAddrInfoExW + 0x1098 (WS2_32)

Quartus 0x351a: WahInsertHandleContext + 0xd1a (WS2_32)

Quartus 0x5eab: GetAddrInfoW + 0x38b (WS2_32)

Quartus 0x37d4: getaddrinfo + 0xc4 (WS2_32)

Quartus 0x88d62: gaVzqkdEPRZstJgb0WsLs9PGYd3o + 0x1f2 (sys_cpt)

Quartus 0xc0895: ppC0Rs6_1tKx + 0x1f5 (sys_cpt)

Quartus 0xc07aa: ppC0Rs6_1tKx + 0x10a (sys_cpt)

Quartus 0x90c04: gHTeEP7sI4fsxP + 0x2f4 (sys_cpt)

Quartus 0x908d7: mAujjkBnCCAYmBfL8hEHVf + 0x107 (sys_cpt)

Quartus 0x903e0: bVoZQMbbD + 0x130 (sys_cpt)

Quartus 0x9052b: cvobLzCSuNTeCA7dX + 0x11b (sys_cpt)

Quartus 0x91ac0: xZUBq6zG7RwH1bcr_z60oV + 0xb0 (sys_cpt)

Quartus 0x7640e: dPl8upva1ZyPa18Y7qEvu + 0x2fe (sys_cpt)

Quartus 0x767dd: lc_get_config + 0x5d (sys_cpt)

Quartus 0x2b576: cpt_flexlm_check_license_server + 0x136 (sys_cpt)

Quartus 0x2d65f: cpt_flexlm_prune_license_servers + 0xf7 (sys_cpt)

Quartus 0x2bd0e: cpt_flexlm_determine_license_file + 0x28e (sys_cpt)

Quartus 0x2d103: cpt_flexlm_init + 0x1a3 (sys_cpt)

Quartus 0xa8c0: CPT_FLEXLM_MGR::CPT_FLEXLM_MGR + 0x950 (sys_cpt)

Quartus 0x11cc1: CPT_FEATURE_MGR::CPT_FEATURE_MGR + 0x1a1 (sys_cpt)

Quartus 0x13574: CPT_ELEMENT_MGR::CPT_ELEMENT_MGR + 0x74 (sys_cpt)

Quartus 0x19299: CPT_MANAGER::init + 0x2a9 (sys_cpt)

Quartus 0x174e2: CPT_MANAGER::get_cpt_mgr + 0xa2 (sys_cpt)

Quartus 0xd169: `dynamic initializer for 's_using_dev_license'' + 0x9 (db_cut)

Quartus 0x1e472: _initterm + 0x42 (ucrtbase)

Quartus 0x387aed: dllmain_crt_process_attach + 0x99 (db_cut)

Quartus 0x385faf: <lambda_d4d69f2568ad6818b29bf35fa68297b1>::operator() + 0x1f (db_cut)

Quartus 0x38628d: quartus_dllmain + 0x2d (db_cut)

Quartus 0x19a1c: RtlActivateActivationContextUnsafeFast + 0x11c (ntdll)

Quartus 0x6c2f6: LdrGetProcedureAddressEx + 0x2d6 (ntdll)

Quartus 0x6c089: LdrGetProcedureAddressEx + 0x69 (ntdll)

Quartus 0x6c10f: LdrGetProcedureAddressEx + 0xef (ntdll)

Quartus 0x6c10f: LdrGetProcedureAddressEx + 0xef (ntdll)

Quartus 0x6c10f: LdrGetProcedureAddressEx + 0xef (ntdll)

Quartus 0xd407c: LdrInitShimEngineDynamic + 0x3a8c (ntdll)

Quartus 0x74dea: LdrInitializeThunk + 0x1da (ntdll)

Quartus 0x74c72: LdrInitializeThunk + 0x62 (ntdll)

Quartus 0x74c1d: LdrInitializeThunk + 0xd (ntdll)

End-trace

10 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Just to be sure, could you check whether the hardware and software requirement are met?

    https://www.intel.com/content/www/us/en/docs/programmable/683472/22-4/system-requirements-and-prerequisites.html

    It is weird that you mention that the Quartus work previously and do not work later on.

    Few things that you can try out:

    1) If you are running antivirus software, try to temporarily disable the antivirus software

    2) Run or Install Quartus with Administrator privileges

    3) Uninstall the Quartus and make sure there is no leftover file in the folder, then reinstall the Quartus

    4) Check with your IT team to see if there is potential software that might be block it from opening

    fyi, the current Quartus Pro released version is 22.4. I recommend to get it if you plan to reinstall.

    Best Regards,

    Richard Tan

    p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 9/10 survey.

    • APelt4's avatar
      APelt4
      Icon for New Contributor rankNew Contributor
      3 years ago

      Trying the latest 22.4 did not help

      Uninstall, Running and re-installing with elevated privileges' did not help.

      IT at my company is pretty slow.

      Looks like I have Win 10 20H2 installed and being an older patch, am wondering if this is the issue. Double checked and the other machines tested have the same version.

      I am also working to get IT to halt virus scanners as they do not give us that ability.

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Please work with the IT to check on this.

    Could you try to kill any background apps that is running behind, and also Quartus, then try to open it again.

    Does it work in Virtual Machine?


    Best Regards,

    Richard Tan


  • APelt4's avatar
    APelt4
    Icon for New Contributor rankNew Contributor
    3 years ago

    IT just approve win10-21H2 to be distributed last week. Will receive update by end of month. Found a co-worker which received update and quartus pro looks to load on their machine now. Still waiting on my end.

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Good to know that's success case in other machine.

    Do let me know once you are able to run Quartus successfully in your machine.

    Best Regards,

    Richard Tan

    p.s. Please do expect delay in response due to the coming lunar new year.

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    As we do not receive any response from you on the previous question/reply/answer that we have provided. I now transition this thread to community support. Please login to https://supporttickets.intel.com, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    Thank you.


    Best Regards,

    Richard Tan


    p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 4/5 survey.


  • APelt4's avatar
    APelt4
    Icon for New Contributor rankNew Contributor
    3 years ago

    Quartus Pro is finally working.

    Issue isolate to Windows 10 20H2 not being compatible with Quartus Pro.

    After having Windows 10 21H2, Quartus Pro starting working again.

    Thanks for all the support.