Quartus II Web Edition and Max+plus II licensing delay?

Almost two weeks ago I ordered a license for Quartus II Web Edition using following link: https://www.intel.com/content/www/us/en/programmable/f/download/licensing/lic-q2web.html I got an answer saying I was getting an email with the license within 24 hours, but it never arrived. Then I ordered a license for Max+plus II baseline with the same results. How long does it take to get the license? Is there a faster way? I have to make changes to an old FLEX device in my company and managment is already making pressure to see results. Thanks, Bruno Pierucci