Forum Discussion
Quartus II Web Edition and Max+plus II licensing delay?
Almost two weeks ago I ordered a license for Quartus II Web Edition using following link: https://www.intel.com/content/www/us/en/programmable/f/download/licensing/lic-q2web.html I got an answer saying I was getting an email with the license within 24 hours, but it never arrived. Then I ordered a license for Max+plus II baseline with the same results. How long does it take to get the license? Is there a faster way? I have to make changes to an old FLEX device in my company and managment is already making pressure to see results. Thanks, Bruno Pierucci
14 Replies
- AR_A_Intel
Super Contributor
Hello
Welcome to INTEL forum. I’m escalating this issue to IT team to investigate. A ticket incident has been submitted. We will update accordingly.
- AR_A_Intel
Super Contributor
Could you provide your NICID for our customer service team verification?
- BPier4
New Contributor
NIC=54E1AD56163E
- AR_A_Intel
Super Contributor
Hi
Thanks for your reply. Could you also advise the following?
Admin Name
Email Address
Company Name
Company Address
- BPier4
New Contributor
Admin Name = Bruno Pierucci
Email Address = [email protected]
Company Name = ABB
Company Address = Austrasse, 5300 Turgi, Argau, Switzerland
- AR_A_Intel
Super Contributor
Hi Sir
Customer service team granted your license.dat file. kindly check your email. Thanks
- BPier4
New Contributor
Hi,
I have received the license. Is the license file for both Quartus II and Max+plus II the same?
Thanks for your fast response,
Bruno Pierucci
- AR_A_Intel
Super Contributor
You are welcome. Yes its the same.
- BPier4
New Contributor
Hi,
Sorry to bother you again, the license seems to be working for Max+plus II, but not for Quartus II Web Edition. I am using version 6.0.
After selecting the .dat license file following this instructions
https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/setup/lic-setup-q2webedition.html
and trying to compile, I get a message saying "Error: Feature Compiler is not available with your current license, or license does not exist"
When I restart Quartus II, I receive a message saying "Specified license file does not contain information required to run Quartus II software"
Is there something incorrect in the license?
Thanks,
Bruno Pierucci
- BKota2
New Contributor
So I posted back on Jan 15 about this same issue. Does each Max Plus license now require a special request to your IT team?
- AR_A_Intel
Super Contributor
Hi Bill Kotaska
No, the Max Plus license can be apply via web https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/legacy/maxplus2/dnl-baseline.html but currently it is under upgrading.