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JohnnyKwei's avatar
JohnnyKwei
Icon for New Contributor rankNew Contributor
2 years ago

Quartus copied content from IP directory then reported permission error

I am in IT and I am seeking help / discussion with Quartus software developers. I am not familiar with how to use your tool - again, I am in IT. The user experienced an issue and I knew the reason, ...
Hdl
WZ2's avatar
WZ2
Icon for Frequent Contributor rankFrequent Contributor
2 years ago

Hi there

  1. For issues regarding Quartus license, you can find the relevant IP license in Quartus -> Tools -> License Set Up. It seems the customer is using the CXL_type2 IP, so you can check if there is a license labeled "CXL IP for Device Type2..." or similar. Alternatively, you can compare the license files between versions 23.4 and 24.1 to identify any differences.
  2. The log shows that you raised the issue in mid-June, but I am not sure where the remaining time has been spent.
  3. You can ask the customer to use the Quartus GUI to generate the error description and attach the error report.

Best regards,

WZ