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Altera_Forum's avatar
Altera_Forum
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11 years ago

Quartus 13SP1 web license download fails

I'm running QuartusII 13SP1 for the CycloneII in Windows 8.1 (with a 4k screen).

When I start Quartus I get an option box to get a license file. I select "Connect to the Altera License Center" and a browser opens with 404-Page not found and in the url "https://www.altera.com/common/sitemap404.tablet.highResolutionDisplay.html". It is being redirected from "https://mysupport.altera.com/quartus/license.asp".

I have tried to set the resolution to HD but that doesn't change anything.

Am I choosing the wrong option or...

Probably a side effect of this is that the device information I have downloaded and installed with the Device Installer, is not showing in the software...

Thanx very much.

Marc

12 Replies

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    I though I'd go to the forum to see if this was a common known problem... ;-)

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    Just a side question, I am wondering if QII 13.1sp1 support Win 8.1? Most probably not.

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    --- Quote Start ---

    this is obviously a job for my Altera support...!!!

    --- Quote End ---

    That assumes of course that the IP is raising a question on behalf of a Company, unless they are, then "My Support" is an ornament - it won't help you if you are not either a registered company or a student with an academic e-mail address. Then the only option is the forums
  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    I recall that the win 8.1 only applied to quartus 14.0 onward... so maybe you can consider to upgrade your quartus version first. and try again

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    --- Quote Start ---

    That assumes of course that the IP is raising a question on behalf of a Company, unless they are, then "My Support" is an ornament - it won't help you if you are not either a registered company or a student with an academic e-mail address. Then the only option is the forums

    --- Quote End ---

    Agree. MySupport will first validate a valid company email before they will proceed for support.
  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    You can go to Altera download center and check for the OS support for different QII version or check the release note.

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    The latest quartus version that support cyclone II is 13.0sp1. Seems the only option is to switch to older win version.

  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    Yes, I am a hobbyist and do not have a company/university reference. And that is exactly the reaction I got from Altera support - we will not help you unless...

    The Release Notes for 13SP1 do mention Windows 8 (for some sort of guard driver?) - otherwise I cannot find an explicit statement with what windows version the software was tested... (help)

    I cannot switch to an older windows version (too many other things depend on it and I don't have a spare laptop).

    I think I will switch to the newest Quartus and see what devices are supported and select one of those. That does mean my Cyclone II dev-board will be useless...
  • Altera_Forum's avatar
    Altera_Forum
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    11 years ago

    I guess is it time to change for a new Apple Iphone 6 (Cyclone IV) instead of still using Motorola V8088 (CYCLONE II).