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VCk00's avatar
VCk00
Icon for New Contributor rankNew Contributor
2 years ago

PL-USB2-BLASTER_SO#233556_Unable to recognize device

When connected to USB, the device is recognized as [unknown USB device].

*Operation Verification

Verified with PC and USB only, without JTAG terminal connected

1)Win11pro desktop : Ver23H2 : Not recognized both by USB direct

connection and self-power HUB

2) Win11pro Laptop: Ver23H2: Not recognized both by direct USB connection

and via self-powered HUB.

3) Win10pro laptop: Ver22H2: Both USB direct connection and via

self-powered HUB are not recognized.

Intel Products Used Quartus Prime 23.1std

All Unknown USB device (device descriptor request failed) code 43

Simulation

8 Replies

  • FvM's avatar
    FvM
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hi,

    did you try to update driver for the unknown device in device manager, manually selecting recent quartus\drivers\usb-blaster-ii folder as driver installation source?

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hi,


    Please provide the screenshot of the unreconized device message.


    Also, have you try to uninstalled and reinstall the USB Blaster driver?


    Regards,

    Aiman


  • VCk00's avatar
    VCk00
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello Aiman,

    Please find the attached images along with the device sn#.

    Regards,

    Venu CK.

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hi,


    • May I know from where did you purchase the USB blaster?
    • Have you try the suggested steps above by me and FvM?
    • I do not understand the error message in the picture, please help to translate in english.

    Regards,

    Aiman



  • VCk00's avatar
    VCk00
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello Aiman,

    1. Customer purchased the part from Mouser.

    2. Yes, the suggested steps are tried but still the device is not detecting.

    3. USB not recognised.

    Regards,

    Venu CK.

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hi Venu,


    Kindly try below:


    1. Ensure that USB Blaster Adapter connected to the board in correct manner(one to one mapping)
    2. Complete reinstall of Quartus Prime
    3. Running as admin


    Another try:


    1. Disconnect other USB device
    2. uninstall and reinstall the usb blaster driver
    3. You can also try this https://www.intel.com/content/www/us/en/support/programmable/articles/000073673.html
    4. If you have another USB Blaster, please try using another one and see if it works.


    Regards,

    Aiman



  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you