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Suphachai's avatar
Suphachai
Icon for New Contributor rankNew Contributor
1 year ago

PL-USB2-BLASTER // SO#226747

Dear,

Customer has bought PL-USB2-BLASTER and found the USB port is not recognized by the USB port and cannot be used.

This is first time to use, probably due to an initial defect.

Regarding the driver, customer has tried it with the same product they purchased before this one and it worked fine, and the driver was fine.

Please help to verify and advise if this considerate defect.

Please let me know if you need additional information and as always thank you in advance for your prompt response and looking forward to your reply soon.

Warmest Regards,

Suphachai Baotong, Senior Technical Support Representative
Mouser Electronics, Inc.
www.mouser.com
The Newest Products for Your Newest Designs®

Hdl

5 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi Suphachai,


    Thanks for the information. I will close this case now.


    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    Can you put the error screenshot in here?


    Have customer tested the USB blaster on another PC?


    How many USB blaster is showing the same behaviour?


    Regards,

    Aiman


    • Suphachai's avatar
      Suphachai
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hi Aiman,

      We are requesting the error screenshot and will provide asap.

      Thanks.

      Regards,

      Suphachai

  • Suphachai's avatar
    Suphachai
    Icon for New Contributor rankNew Contributor
    1 year ago

    Hi Aiman,

    Turned out the product was sent to end-customer and no further support needed.

    Thank you for your support at this time.

    Regards,

    Suphachai