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JEinh's avatar
JEinh
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7 years ago

Our Altera License Daemon has stopped working.

Our Altera license file is attached for your reference.

Recently we rebooted the server that hosts our Altera license daemon, and now the license daemon won’t start. No other changes were made to the server. Here’s what we get from starting via command line:

> net start "Altera License Manager"
The Altera License Manager service is starting.........................
The Altera License Manager service could not be started.
 
The service did not report an error.
More help is available by typing NET HELPMSG 3534.
 
> net helpmsg 3534
The service did not report an error.

You can see here that the license file identifies our host correctly (name and MAC Address) and port 27006 is not in use:

> hostname
FTWFLEXLM2
 
> ipconfig /all
 
Windows IP Configuration
. . . <snip> . . .
 
Ethernet adapter Ethernet:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82574L Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-50-56-B6-28-24
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.41.31.51(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 10.41.1.1
   DNS Servers . . . . . . . . . . . : 10.40.10.3
                                       10.40.10.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
> netstat -an | findstr 27006
(nothing returned)

Event Viewer has System Events saying “The Altera License Manager service entered the running state.” and then “The Altera License Manager service entered the stopped state.” After I attempt to start the service. I can find nothing relevant in the Windows Application or Windows Security event logs. Nothing at all is written to the Altera log file when I try to start the license daemon.

Please help and advise.

Thanks,

Janet (jeinhorn@kns.com)

13 Replies

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  • JEinh's avatar
    JEinh
    Icon for New Contributor rankNew Contributor
    7 years ago

    Aabd,

    this issue has been open for over a week and I have provided all the information that you requested, and much more that I thought might be helpful. It seems we are not close to a solution. Is there a way to take this to a higher level of support, or perhaps ask someone else to assist?

    Thanks,

    Janet​

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    7 years ago

    Hello Janet,

    Please give me some time to further check with support & engineering team. I will get back to you with an update.

  • JEinh's avatar
    JEinh
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    7 years ago

    · I ran the Sysinternals Process Monitor tool, attempted startup of the "Altera License Manager" service, then stopped the Process Monitor data capture as soon as the service startup failed.

    · Next, I filtered out a lot of the known executables like other license daemons and the Process Monitor job itself

    · I also filtered out all network activity and registry activity

    · Then I scanned painstakingly through events, looking for anything relating to C:\Altera path. Found this:

    · Here are the details:

    · I examined permissions on C:\Altera and C:\Altera\Log_File. They were completely typical: "CREATOR OWNER" had full control and "SYSTEM" had full control. Since our "Altera License Manager" service was defined with "Log On As" = "Local System, I added permission for "LOCAL SERVICE" to the Altera log file folder, as shown here:

    · After that, the service started without problems