Forum Discussion
New ContributorNot seeing Installed Devices
In our QPro 18, we have installed the Arria 10 and the Stratix 10 devices, but when start a new project, we can only select the free Cyclone 10 Device Family. Is there something special or extra that needs to be done in the install to see these devices?
5 Replies
CalvinJoaz_P_IntelContributor
Hi SHumb,
It could be installation issue, check your installation directory does Arria 10 and the Stratix 10 devices are installed correctly.
If not, try to uninstall and re-install again.
Refer to the guidelines link below.
https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/manual/quartus_install.pdf
Do you have valid license to run Arria 10 and the Stratix 10 devices?
Because Arria 10 and Stratix 10 required license to run in Quartus Pro 18.
Kindly check the link below.
Thanks.
SHumbWhen I bring up the Install Devices menu, it says that all grayed out devices are already installed. And in the Install Devices menu, both Stratix 10 and Arria 10 are grayed out so they do seem to be installed. I have uninstalled and reinstalled them multiple times now so I am pretty confident that they are installed correctly.
As far as licenses, we are checking right now. It is possible that our licensing team has not given us proper licenses for QPro. It may be a few days before I hear back from them as they have to contact the vendor and the help from Intel for Altera products these days is not very good.
AflopOccasional Contributor
Can we get an update on this? I am running into the same problem. If we are still waiting for a license, will Arria 10 show up in the available devices for the "New Project Wizard" ? Or do you need a license for it to even show up in the New Project Wizard"?
If the device won't show up in the wizard due to licensing, there should be a warning to developers that this is the issue and not that we installed the software incorrectly.
Quartus Pro is a 50GB download and then an hour+ install. Uninstalling and reinstalling is a poor solution that seems to be thrown around as if it is acceptable. It is disappointing for a company that charges as much as it does for its products, and then even more for licenses to use the products that were already bought, to deliver this quality of work.
sstrellSuper Contributor
It has nothing to do with licensing. The installer is way better now than it was in 2018 (when this thread is from; probably should start a new one and link to this if you want to).
So you're saying that you've installed Arria 10 devices along with Quartus and you can't select them in the New Project Wizard? Did you use the new all-in-one installer or download individual files?
- Aflop
I have started a new question per your suggestion,
I used the individual file with my already installed quartus software, when that didnt work, I uninstalled (using the uninstaller it ships with) and reinstalled. For the reinstall, I used the all-in-one installer. The problem persists.
