Not seeing Installed Devices

When I bring up the Install Devices menu, it says that all grayed out devices are already installed. And in the Install Devices menu, both Stratix 10 and Arria 10 are grayed out so they do seem to be installed. I have uninstalled and reinstalled them multiple times now so I am pretty confident that they are installed correctly.

As far as licenses, we are checking right now. It is possible that our licensing team has not given us proper licenses for QPro. It may be a few days before I hear back from them as they have to contact the vendor and the help from Intel for Altera products these days is not very good.