Hi
Thanks for update. The FlexNet licensing error code -96,491 generally indicates an issue with the license server, specifically relating to the inability to connect to the license server. This error can occur due to various reasons, such as network issues, server configuration problems, or firewall settings.
Could you first help to restart Services. Sometimes restarting the license server and related services can resolve connectivity issues.
Restart License Server: Use the Services management console or command line to restart the FlexNet license server service. cmd
· net stop "FlexNet Licensing Service"
· net start "FlexNet Licensing Service"