mgcvipaeaxi license disappear after license renew

The error I'm getting:
--------- --------- --------- --------- --------- --------- ---------
# ** ERROR: failed to get a license (mgcvipaeaxi) for 'axi'
# ** Check the license environment (e.g. LM_LICENSE_FILE or MGLS_LICENSE_FILE using lmutils), the transcript and any logs.
# --------- --------- --------- --------- --------- --------- ---------
#
# ** Fatal: (vsim-3960) Foreign module requested halt.

Hey Igor,

My first ask when facing a licensing issue would be to reinstall Quartus or install it on an alternative machine, to check if it's simply a problem with installation. This is a common cause of licensing issues.

I recommend going to the Intel® FPGA Licensing Support Center. There, you'll be able to:

1. Try the troubleshooter to debug the problem.
2. Access the Intel® FPGA Self Service Licensing Center where you can access the licenses you have available.

Checking you have the latest Flexlm License Daemons installed might also help. You can find the download for them here.

Do let me know how that goes for you.

Kind Regards,

Liam Weight

Hello.
Thank you for your answer. The problem is that in the new license file that Intel® FPGA Self Service Licensing Center generated for me (I tried it a couple of times) the following features are missing:

Mentor Graphics AXI3 Master BFM and Mentor Graphics AXI3 Slave BFM

INCREMENT mgcvipaeaxi

SN=285321107

SN=285321109

I used it in the previous license, but after renewing those SN are gone. This is mandatory to simulate HPS

It should be included in the Quartus Prime license.

Maybe it is some mistake in license generation, or maybe the procedure changed now for the simulation of HPS systems in Cyclone V?

Thank you for your help.

Igor.

Hi.

Are there any thoughts about this issue?

I'll very much appreciate some help.

BR,

Igor.

Hey Igor,

As far as I can tell, this specific license (AXI3 BFM) no longer comes as standard with the Quartus tools and must be purchased from Seimens. Find the relevant information here: https://www.intel.com/content/www/us/en/docs/programmable/683472/24-1/axi-verification-ip-suite-license-intel.html

This likely comes from Seimen's side, so there's little more I can do to help I'm afraid. I hope that at least points you in the right direction.

All the best,

Liam

Hello

Find the relevant information 1.2.2. Removed Features and Functions here: https://www.intel.com/content/www/us/en/docs/programmable/683706/24-1/removed-features-and-functions.html

Hello Igor

We apologize for any inconvenience you may have experienced, and I appreciate your feedback. We are continuously working to enhance and improve our site. For your information, I’m just supporting dev kit general usage enquiry and licensing issue. However, the new queries you made in here are more related to simulating HPS. For specific consultation on simulating HPS, the recommendation is for you to file new case requesting simulating HPS support where Intel can then assign case to correct support team since we have different engineers to handle different field of specialty. Please accept my apologies for not being able to assist you fully.

Meanwhile, this thread will be transitioned to community support. It is not recommended to keep a Case idle too long without activities. If you have further questions about simulating HPS, please open a new thread to engage with Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

Hello.

Any update from Intel support on this case, please?