Licence for Questa*-Intel® FPGA Starter Edition SW-QUESTA

Hello,

When setting up the request for the licence for the "Questa*-Intel® FPGA Starter Edition SW-QUESTA" product, I entered the wrong NIC address (the NIC address of the Metered Connection, rather than the real Ethernet connection). The resulting license file doesn't work, it fails to check out the license for "intelqsimstarter", which is, I guess, to be expected.

I tried to generate a new request with the correct NIC, but the resulting license.dat file contains no INCREMENT fields, just:

################################################################################
# FEATURE START
# This is license file for Questasim*-Intel FPGA Starter Edition
# Number of seat licenses is 1
# License Expires 30-Aug-2024
# FEATURE END
################################################################################

Rather than:

################################################################################
# FEATURE START
# This is license file for Questasim*-Intel FPGA Starter Edition
# Number of seat licenses is 1
# License Expires 30-Aug-2024
INCREMENT intelqsimstarter mgcld 2024.01 30-aug-2024 uncounted \
\
CF466F0F94E0C1EA4DC8 VENDOR_STRING=50098238 HOSTID=0492264f1ed9 \
ISSUER=Intel SN=287441713 SIGN2="0C08 6526 D1F0 5856 9BCC C5A2 F981 \
FF6A 1262 C253 6C99 F4FD 8155 8987 3669 05DE 71BA C2D3 D9B0 16A5 1001 \
1074 6DA1 04FE 9717 893D 754E 4534 4C45 E10F"
# FEATURE END
################################################################################

Is there any way to get a license file which will work, or has my error rendered the installation useless.

E. Tottenham