Intel Questa Lite graphical user interface license

My License for Intel Questa Intel FPGA Starter Edition has expired. I put it in a renew request and received an email with the license file. I followed the steps in the email to set up Quartus with the new License file but I still get an error, this time it's saying:

"Unable to checkout a viewer license necessary for use of the Questa Intel Starter FPGA Edition graphical user interface. Vsim is closing. "

This error is not the same as the first one that prompted me to renew my license.

Thanks for your help.