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HFlemming's avatar
HFlemming
Icon for New Contributor rankNew Contributor
9 months ago

I do not get an eMail with the generated license file

My institute has licenses for the altera FPGA tools via the Europractice program. To get a new license file I signed in to the Intel® FPGA Self-Service Licensing Center, I selected the licenses and clicked on Generate License. After confirming the host id I got the message that a license file will be generated and send to me by mail. But I did not get any mail. I checked my spam folder but there is no mail either. What can I do to get new license files?

regards,

Holger

 

Installation & Licensing

2 Replies

  • paveetirrasrie_Altera's avatar
    paveetirrasrie_Altera
    Icon for Frequent Contributor rankFrequent Contributor
    6 months ago

    Hello  HFlemming,

     

    Apologies. Due to technical reason, this post was not visible to us. This just get assigned to me.

    May I know if the issue persist?

     

    Regards

    Pavee

  • paveetirrasrie_Altera's avatar
    paveetirrasrie_Altera
    Icon for Frequent Contributor rankFrequent Contributor
    6 months ago

    Dear Customer,

    Since there is no response, I will step back and allow the community to assist with any future follow-up questions.
    Thank you for engaging with us!

    Best regards,
    Altera Technical Support