Forum Discussion

JHoff18's avatar
JHoff18
Icon for New Contributor rankNew Contributor
6 years ago

I am unable to assign a Development Kit license on my computer

When I try to assign an Aria V development Kit license on my computer, I receive the following error messsage:

A Quartus II Development Kit Edition already exists on Hoffman-10. Only 1 Quartus II Development Kit Edition can be installed on the same computer.

When I check the products and users tab, there are no licenses assigned to that computer.

When I try to regenerate a license file for that computer, I receive the following error message:

Your request cannot be completed, please try again in a few minutes.

If you continue to receive this message,Contact Customer Service for assistance.

I opened a support request, but have received no response in 48 hours.

Has anyone else had this problem?

3 Replies

    • TKund's avatar
      TKund
      Icon for New Contributor rankNew Contributor
      6 years ago

      Hello,

      since I am facing a similar issue, I already tried to contact customer service using the link you provided. Sending the request always fails.

      It keeps telling me "NIC/Host/Guard ID entered is invalid" - no matter which ID (from 'Computers and License Files' tab) I use.

      Is there another way to get in contact with customer service?

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hi Jeffrey Hoffman

    If you still not able to generate the license, kindly provide screenshot.