Hello
Welcome to INTEL forum. Apologize for the inconvenience happen. Sorry as I read through the Case description, I am not sure on what is the specific enquiry. What license are you looking for and? For the LAC, did you purchase license of Quartus or Dev.kit? Can you provide the order number to this?
Would you mind helping to further elaborating on what is the specific request?
You could also contact your nearest Intel sales person or distributor regarding your purchase.
https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html