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NM8's avatar
NM8
Icon for New Contributor rankNew Contributor
7 years ago
Solved

Having issue with installation for Quartus 19.1 Prime Pro with error "Can't open editor -- can't load library "pgm_pgmwq.dll". The specified module could not be found."

Hi,

I got the error stated above and when checked the file exists.

Then on checking got a link having a workaround

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd09022013_411.html

But even after reinstalling around for 10times, the issue still exists.

The screen shot attached below.

Then thinking that the file downloaded might have been bad, redownloaded the individual file and tried installing and ended up with the same result.

Can anyone please let me know what else could be done.

Please help.

Thanks & Regards,

Nanjunda M

  • AnandRaj_S_Intel's avatar
    AnandRaj_S_Intel
    7 years ago

    Hi Nanjunda,

    Is your dll issue solved by reinstalling? I have installed the Quietus 19.1 pro on windows 10.i did not face any issue.

    Regarding driver installation it may fail if the required driver already installed try by manually installing.

    Attached the image

    Let me know if this has helped resolve the issue you are facing or if you need any further assistance.

    Regards

    Anand

7 Replies

  • NM8's avatar
    NM8
    Icon for New Contributor rankNew Contributor
    7 years ago

    Hi Anand,

    Thanks for the info.

    Yes we tried in other machine and its installing properly.

    Not sure what's wrong with my machine.

    Thanks for the support.

    Regards,

    Nanjunda M

    • BoonT_Intel's avatar
      BoonT_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hi, I am facing the same problem and able to fix it if I install it using administrator access (right-click the installer and run as administrator).

  • AnandRaj_S_Intel's avatar
    AnandRaj_S_Intel
    Icon for Regular Contributor rankRegular Contributor
    7 years ago

    Hi Nanjunda,

    May be due antivirus software contact your IT.

    To confirm that, can you disconnect from office network and launch Quartus as administrator.

    If same issue is faced try by installing it in different machine.

    Regards

    Anand

    • NM8's avatar
      NM8
      Icon for New Contributor rankNew Contributor
      7 years ago

      Hi Anand,

      I tried the disconnecting network and installing the same machine I see still the issue exists.

      I'll try it with different machine.

      I have attached a screenshot of the issue in driver installation.

      Thanks & Regards,

      Nanjunda M

      • AnandRaj_S_Intel's avatar
        AnandRaj_S_Intel
        Icon for Regular Contributor rankRegular Contributor
        7 years ago

        ​Hi Nanjunda

        Let me try to install from my side.

        I will update you the status.

        Regards

        Anand