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fpga_user1's avatar
fpga_user1
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2 years ago
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FPGA Development Kit License activation

Hello,

I've been trying to get the one-year included license in our Arria 10 Dev. Kit.

The device does not come with an "Activation Code" which seems to be required to activate the license.

The "License Assistance" cannot help with this because it also requires activation code. And when asks info about device it doesn't recognize neither "FPGA", "Arria 10" or any related keyboard.

Also contacted support but: FPGA products are not supported by Intel Customer Support

Can someone help me in activation process for this license? Or point me to an up-to-date guide on how to activate these kind of licenses for these devices...

Thanks.

  • fpga_user1's avatar
    fpga_user1
    2 years ago

    The issue has been solved with support from seller.

    Best regards.

6 Replies

  • lixy's avatar
    lixy
    Icon for Contributor rankContributor
    2 years ago

    Hi,


    You can check your purchase information, first confirm whether the development board you purchased comes with a license. If you confirm that the license is attached but you have not received the activation code, you can contact the local sales team for help.


    Thanks & Regards,

    Xiaoyan


    • fpga_user1's avatar
      fpga_user1
      Icon for New Contributor rankNew Contributor
      2 years ago

      Hi Xiaoyan,

      Thanks. The development board comes with a generic document that says that a one-year license is included but there's no code or nothing similar in the box. An none of the codes that are in the board package serve to activate the license in the Intel® FPGA Self Service Licensing Center.

      Is there an up-to-date guide on how to activate the license with the Intel® FPGA Self Service Licensing Center for the Arria 10 development board (DK-DEV-10AX115S-A).

      you can contact the local sales team for help.

      Could you please provide information about local Intel Sales team? Cannot find contact information on Intel contact website.

      Best Regards.

  • lixy's avatar
    lixy
    Icon for Contributor rankContributor
    2 years ago

    Hi,


    Thank you for your reply. After you purchase the development board, an activation code should be sent to you by email. For the license installation process, please refer to this UG. https://www.intel.com/content/www/us/en/docs/programmable/683472/23-1/faq.html


    If you confirm that you have not received the activation code, you can contact our agent through the link below.

    https://www.intel.com/content/www/us/en/partner/showcase/partner-directory/distributor.html#sort=relevancy&f:@sfdisticomponents_en=[Field%20Programmable%20Gate%20Array]


    Thanks & Regards,

    XY


  • lixy's avatar
    lixy
    Icon for Contributor rankContributor
    2 years ago

    Hi there,

    If there's currently no further requests, I am setting this question to resolved.

    By the way, we would appreciate it if you can take a moment to fill in the satisfaction survey,. Your feedback is valuable and helps us improve our support quality.

    Best regards,

    ​​​​​​​Xiaoyan

    • fpga_user1's avatar
      fpga_user1
      Icon for New Contributor rankNew Contributor
      2 years ago

      Hi ​​​​​​​Xiaoyan,

      Thanks for following up, the issue is still not resolved. Following your indications I contacted the seller who then opened a ticket at the Intel site and I'm still waiting for a reply.

      I am quite surprised how difficult is to receive the license file...

      Will update the issue once I get a reply.

      Thanks.

      • fpga_user1's avatar
        fpga_user1
        Icon for New Contributor rankNew Contributor
        2 years ago

        The issue has been solved with support from seller.

        Best regards.