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rain_wang's avatar
rain_wang
Icon for New Contributor rankNew Contributor
3 months ago

error on quartus prime pro 23.4 during analysis and synthesis

i am using quartus prime pro 23.4 for years and it works well. but recent days, it always report error when i tried to compile my project. the error reported some files or folders are used or locked by other process so the app can't go ahead. I doubt the error was caused by the Antivirus Software. but i can't modify any setting. will you please check the Antivirus Software and add the quartus prime pro software and its folders into the exclusions? i was very confused and it blocked my work. this are errors reported by quartus. i tried several ways, clean the project, or delete the dni folder under the project. it can run successfully with 10% possibility.

i also copied some errors i met as below for your information. please help to check. thanks in advance.

rain

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error 1:

Flow failed: Failed dni::save_checkpoint - Unable to create database 'phoenix_qsys_intel_generic_serial_flash_interface_top_0.sopcinfo' in folder 'checkpoints/phoenix_FPGA_top/user_runs/default_run/constrained/sld/sld_sysconfiles (folder)'. Disk operation 'open' failed on 'dni/checkpoints/phoenix_FPGA_top/user_runs/default_run/constrained/sld/sld_sysconfiles/manifest.txt'. The following error was reported by the operating system: 'The process cannot access the file because it is being used by another process.'.

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error 2:

Flow failed: Failed dni::save_checkpoint - The 'checkpoints/phoenix_FPGA_top/user_runs/default_run/swept/sld/sld_sysconfiles (folder)' database could not be removed. Disk operation 'Remove directory' failed on 'dni/checkpoints/phoenix_FPGA_top/user_runs/default_run/swept/sld/sld_sysconfiles'. The following error was reported by the operating system: 'The directory is not empty.'. The directory contains the files '.properties.phoenix_qsys_master_0.sopcinfo, phoenix_qsys_master_0.sopcinfo'.

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error 3:

Flow failed: Failed dni::save_checkpoint - The 'checkpoints/phoenix_FPGA_top/user_runs/default_run/instrumented/sld/sld_sysconfiles (folder)' database could not be removed. Disk operation 'Remove directory' failed on 'dni/checkpoints/phoenix_FPGA_top/user_runs/default_run/instrumented/sld/sld_sysconfiles'. The following error was reported by the operating system: 'The directory is not empty.'. The directory contains the files '.properties.phoenix_qsys_intel_generic_serial_flash_interface_top_0.sopcinfo, phoenix_qsys_intel_generic_serial_flash_interface_top_0.sopcinfo'.

2 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    will you please check the Antivirus Software and add the quartus prime pro software and its folders into the exclusions?

    >Please note that this action may require assistance from your company's IT team, as we do not provide direct support for antivirus software configurations. Our recommendation is to temporarily disable the antivirus and observe whether the issue persists, which can help determine if it's the root cause.


    Additionally, could you try running the same setup on a different machine to see if the issue is reproducible?


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 months ago

    Hi OP,

    Please be informed that starting October 1st, the FPGA Forum on community.intel.com will be placed in read-only mode.

    You will still be able to view and access existing content, but new posts, comments, or edits will no longer be permitted during this transition period.

    For urgent technical support, we kindly ask that you reach out through Intel Premier Support (IPS) via your DFAE (Altera authorised distributors) engagement.

    We appreciate your patience as we prepare for the official launch of the new FPGA forum on October 14th, where posting capabilities will resume.

    Thank you for your continued support and understanding.

    Regards,

    Richard Tan