Empty License for Questa Starter Edition

I've requested a license from the self-serving center and implemented it according to the manual. However, when I tried to simulate my circuit in Quartus through Questa, I got an error saying that the license could not be checked out.

When I checked the license file, all of the lines of code were just comments. After searching around old posts, the issue seems to stem from Intel's license generator itself.

I need to use Questa for my research, so can I request a license directly?