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nickom's avatar
nickom
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5 years ago
Solved

Cannot download Quartus Prime

I have been trying to download the Quartus prime lite software for the last week but having no success, does Intel still support FPGA development ? As it stands it is impossible to download the soft...
RichardT_altera's avatar
RichardT_altera
Icon for Super Contributor rankSuper Contributor
5 years ago

Are you downloading the software from the webpage below? It seems to work fine for me and I am able to start download it.

https://fpgasoftware.intel.com/?edition=lite

May I know what you meant by "impossible to download the software"? Could you help to further describe on this? If you see any error message, please help to share a screenshot.

You may try to troubleshoot based on the suggestions below:

  1. Ensure that you have login with your Intel Account before download the software. Might be login issue.
  2. Try using Chrome incognito mode. If it works, disable the extensions temporarily (you could use chrome://extensions/ on the Chrome address bar) and re-enable them one at a time to determine which extension is misbehaving.
  3. Clear, enable, and manage cookies in Chrome. (https://support.google.com/chrome/answer/95647?hl=en)
  4. Reset Chrome settings to default.
    (https://support.google.com/chrome/answer/3296214?hl=en&vid=0-398330116934-1501864883878)
  5. Switch internet browsers or computer.
  6. Reset/using other internet network.

Regards,
Richard Tan

p/s: If this was helpful, please feel free to give Kudos.

  • nickom's avatar
    nickom
    Icon for New Contributor rankNew Contributor
    5 years ago

    OK, I'm logged in and clicked , down arrow to download software, but nothing happens, no message, no progress or anything to indicate success. Anyway I have now moved my project over to Xilinx so don't really need it now.

    REgards

    Nick

    PS incognito, disable services ? why does your software need so much attention just to download it. Just a thought.

    • RichardT_altera's avatar
      RichardT_altera
      Icon for Super Contributor rankSuper Contributor
      5 years ago

      Sorry for the inconvenience caused. Fyi, all those steps provided is for troubleshoot purposes, not an actual flow to download the software. From my own experience using my own personal PC, Window 10 OS, Google Chrome (normal mode), after login into my personal gmail account, I could start to download it by clicking the download arrow.

      I guess it may differ from user to user, sometime even an antivirus program may block the download. Not sure what goes wrong for your case.

      Since you will be using other party software and would not require my assistance on this issue, I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

      Best Regards,
      Shyan Yew (Richard)

      p/s: If any answer from you, the community or Intel support are helpful, please feel free to give Kudos.

      • nickom's avatar
        nickom
        Icon for New Contributor rankNew Contributor
        5 years ago

        Hi Richard,

        I really wanted to try out the Intel software, but alas it seems it wasn't meant to be.

        Regards

        Nick