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Nachuan's avatar
Nachuan
Icon for New Contributor rankNew Contributor
1 year ago

Cannot Access the Download Page of Intel FPGA RTE for OpenCL Pro

Hi,

I'm trying to setup the environment for Intel's FPGA AI Suite following this document. At step 5.3.1, I was asked to install Intel FPGA RTE for OpenCL Version 21.2, but I cannot enter the download page it provides. I also tried to enter the page through FPGA Software Download Center, but whenever I select "Intel FPGA RTE for OpenCL Pro" option in Software Package, I got this error page:


Is this package available somewhere? If so, what is the right way to download it? Thanks.

3 Replies

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    1 year ago

    Hi @Nachuan,

    Thank you for posting in Intel community forum and hope all is well.

    For the link mention it maybe be due to some caching on the browser which is causing the error. Would recommend to clear the cache or perhaps try on the Incognito/Private mode in the browser and it should work.

    Hope that clarify

    Best Wishes

    BB

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    1 year ago

    Hi @Nachuan,


    Greetings, just checking in to see if there is any further doubts in regards to this matter.

    Hope your doubts have been clarified.


    Best Wishes

    BB


  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    1 year ago

    Hi @Nachuan,


    Greetings, as we do not receive any further clarification/updates on the matter, hence would assume challenge are overcome. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.


    Best Wishes

    BB