Forum Discussion

roscoero's avatar
roscoero
Icon for New Contributor rankNew Contributor
3 years ago

Account Locked, Support will do nothing

Hello - I had to make a new account with an alternate email to even post here due to my actual account being locked. Support refuses to do anything, I've had two different tickets and both get cl...
BoonBengT_Altera's avatar
BoonBengT_Altera
Icon for Moderator rankModerator
3 years ago

Hi @roscoero,


Noted on the account which is having issues logged in to Self-service licensing center.

That would be the general purpose account which is used to login across different webpages.


Due to the urgency request, I would suggest to use the phone channels to get in touch with our support based on your local site, which will provide you real-time support on the mention account issues.

Hope that clarify.


Best Wishes

BB