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Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
21 years ago

still about license!god!

I entered my Software Guard and Altera ID to apply for a license file,

but I received a feedback as follows:

"We are unable to process your license request. Either the software

guard, host, or NIC ID is not found in our database or it is not

associated with the ordering code for the APEX DSP Development Kit

you purchased. "

why,and what should I do?

2 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    21 years ago

    I'm not familar with that specific kit. How old is it?

    Also are you trying to get a renewal license or the first one?

    Also what is the license for? Quartus, NIOS II (won't be supported on APEX), etc.......
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    21 years ago

    A phone call to Altera's Customer Service folks should clear this up. In North America, call toll-free: 800-767-3753, and 408-544-7000 otherwise.