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JaneYCao's avatar
JaneYCao
Icon for New Contributor rankNew Contributor
3 years ago

The product has scratches but the outer package is not damaged

Hi Team,

My customer reserved product has scratches but the outer package is not damaged . We want to know does it affect the use? pls help to answer ASAP.

3 Replies

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,


    scratches will not affect the functionality of the device, but please make sure you get the device from Intel authorized distributor to maintain the warranty if anything happen.


    Application Engineer will refer to QRE regarding this matter, she will get back to you ASAP.


    regards,

    Farabi


  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    3 years ago

    Dear JaneYCao,


    Based on the images provided, these looks cosmetic and should not impacted functionality.

    We can confirmed that when it is not a deep scratches and it is not in active area.


    Thanks!

    Wani


  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    3 years ago

    We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support.

    If you have a new question, feel free to open a new thread to get the support from Intel experts.

    Otherwise, the community users will continue to help you on this thread.


    Thank you.