Forum Discussion

pavanhegde's avatar
pavanhegde
Icon for New Contributor rankNew Contributor
5 years ago

Is there any Service tickets in intel support?

Hello all,

Actually I was thinking about the FPGA IP related support.

Currently I have a critical schedule for project completion and I need to use some IP's (FPGA) from Intel. (ex. Filter,FFT etc)

If I have any problems in understanding the IP I will post in the open forum.

Since it is open forum the response time is slower and that is quite acceptable in many cases but I have little critical deadline to meet.

Is there any facility or provision so that my query will go dedicated to engineers. (like one to one communication or service tickets)?

If there is a way then please let me know and if not I will gamble with my luck.
Thank you

Regards
Pavan

=============================================

5 Replies

  • CheepinC_altera's avatar
    CheepinC_altera
    Icon for Regular Contributor rankRegular Contributor
    5 years ago

    Hi,


    I believe the initial inquiry has been addressed. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.


  • KeenYewL_Intel's avatar
    KeenYewL_Intel
    Icon for Contributor rankContributor
    5 years ago

    Hi Pavan, you can post your question here and we will have an agent to answer you, if you're worry about confidentiality, you could make use of the private message feature. Will this work?

  • CheepinC_altera's avatar
    CheepinC_altera
    Icon for Regular Contributor rankRegular Contributor
    5 years ago

    Hi,


    Just wonder if you are aware of your local FAE supporting your account. You may try to further engage with the FAE for support. The FAE will contact the support team whenever required. Hope this helps.


    • pavanhegde's avatar
      pavanhegde
      Icon for New Contributor rankNew Contributor
      5 years ago

      Hello @KeenYewL_Intel , @CheePin_C_Intel
      Thank you for the Reponses.

      I will definitely post the problem in the community forum if it occurs in the future.

      Currently I don't have any FAE contact so that may not be possible.

      Thank you
      Regards
      Pavan

  • CheepinC_altera's avatar
    CheepinC_altera
    Icon for Regular Contributor rankRegular Contributor
    5 years ago

    Hi,


    Thanks for your update. feel free to post in Forum when you have any inquiry related to FPGA in future. Thank you.