Why Intel/Altera refuses to responding to product quality issue found in the field?

Hi Chia Ling, Why are you jumping into the conclusion that customer is asking for replacement? As a reputable manufacturer, the basic thing you should do is to take back the part for investigation rather than telling us how robust your process is!! Why Intel is behaving so arrogant that ignoring customer feedback?? I am expecting Inter to take back the goods for investigation prior to the replacement. Best Regards, Siew Ying OSI Electronics Pte Ltd. 240 MacPherson Road Pines Industrial Building #07-05 Singapore 348574 Tel: 65-6468-9877 #6167 Fax: 65-63538486/3634 Email: ssoh@osielectronics.com<mailto:ssoh@osielectronics.com> www.osielectronics.com<http://www.osielectronics.com>