Why Intel/Altera refuses to responding to product quality issue found in the field?

Hi Siew Ying,

As communicated, we have drop test proved packing. we test all devices for shorts and opens before the devices leave our factory. All our devices are fully tested as good before shipped to customer. There is no way to tell if the damages are done before devices leave factory door since we do not have the visibility on how customer handling the devices. Therefore, we would not proceed for part replacement. Appreciate much for your understanding.

Thank you

Regards,

Chia Ling