Why Intel/Altera refuses to responding to product quality issue found in the field?

Hi Nooraini, Thanks for attending to the post. This product quality issue was rejected Intel through usual channel; means feedback to supplier --> Intel, unfortunately, Intel not taking up the responsibility as a manufacturer!! As such, I posted the case to Intel website, a Case #03999939 was assigned but again no one is attending to the quality feedback instead it directed me to post the case to the forum. Why it’s so difficult to reach out to Intel for attending product quality matter? Best Regards, Siew Ying OSI Electronics Pte Ltd. 240 MacPherson Road Pines Industrial Building #07-05 Singapore 348574 Tel: 65-6468-9877 #6167 Fax: 65-63538486/3634 Email: ssoh@osielectronics.com<mailto:ssoh@osielectronics.com> www.osielectronics.com<http://www.osielectronics.com>