Why Intel/Altera refuses to responding to product quality issue found in the field?

​Hi,

Currently I am reviewing the forum for any open questions and found this thread. I apologize that no one seems to answer this question that you posted. Since it has been a while you posted this question, I'm wondering if you have found the answer? If not, please let me know, I will try to assign/find someone to assist you. Please do expect some delay in response as most of our agents are out of office due to the year-end holidays. Thank you.

Regards,

Nooraini