Forum Discussion

muhammadrabbanipnj's avatar
muhammadrabbanipnj
Icon for New Contributor rankNew Contributor
1 year ago

USB Blaster is not Recognize in Device Manager (Unknown USB Device (Device Descriptor Request Failed

USB Blaster not recognized in device manager. It show warning symbol and show message Unknown USB Device (Device Descriptor Request Fail).

Device USB\VID_0000&PID_0002\6&f567541&0&1 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x0

I already turn on no integrity checks, and test signing, also i already turn my computer into test mode. i also already turn off Microsoft driver blocklist, and also disabled USB selective suspend setting, still the USB didn't recognized in device manager. I already disable driver signature enforcement from advanced startup setting windows. But it all didn't work.

Can you please help me to resolve the Issue. I am using Intel Quartus 16.1 version , to resolve the issue I set all those setting and restarted the PC many times but it is not helping me to resolve this Issue.

I try to force install the driver into unknown USB device. But it still didn't read the driver either in device manager or Quartus.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

FYI, i'm using Windows 11 operating system, and AMD CPU, i thought because my CPU has different manufacture from the altera(Intel), it didn't compatible to my computer.

Can anyone help me to resolve this issue?

Thank You

Configuration

3 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

    We appreciate your patience and understanding, and we are committed to providing you with the best support possible.


    Thank you for your understanding.


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    Do you still facing this issue?


    Kindly try below:

    1. Ensure that USB Blaster Adapter connected to the board in correct manner(one to one mapping)
    2. Complete reinstall of Quartus Prime
    3. Running as admin

    Another try:

    1. Disconnect other USB device
    2. uninstall and reinstall the usb blaster driver
    3. If you have another USB Blaster, please try using another one and see if it works.


    Regards,

    Aiman



  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you