Terasic P16E-FMCP_FA

I bought the Terasic P16E-FMCP to use on my Terasic Apollo S10 SOM board for PCI Express 3.0 implimentation. However after testing the included program, it did not work, so I emailed Terasic Support and they told me it was only tested on Intel CPU and it appears never tested on AMD. So they made me run a simple program called System Information Viewer from rh-software.com which tested the information sent and received from the PCI endpoint and it appears there are errors stimming back from the demo program does not natively run on AMD processors. So for the past 6 months, Terasic has been dragging there feet on this issue, telling me they will work on a solution but I must go out and purchase another computer by Intel, then run several versions of Quartus Pro, starting from 19.1, through 23.3, I must download them individually. 

I told them I am not doing this, I am not being paid to test out your code, I simply purchased the board direct from you for $650, and NOWHERE on the website does it publish it works only with Intel CPU. Instead they are pointing the fingers at me saying I'm delayin a resolution on this issue by not testing out there code, I told them that IS YOUR JOB! I AM NOT EMPLOYED BY TERASIC!  

Terasic is a partner program of Intel, they have all the means to reach out and contract a device driver writer and solve this incompatiblity issue. This is beyond my expertise. They simply won't do it. 

Does anyone have a solution to this problem? Why are they passing the buck at me?