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Greg6's avatar
Greg6
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2 years ago

Technical Support Request - 05891252

Hello,

Customer is claiming that he is not able to program the chip: 5M80ZE64I5N DC: 2307, PO: 029-WS903 You can find that he is using a USB Blaster device to do that, Previous part 5M80Z (this one is from 2018 - Foto2) is working with that Software, they are having 17.1 and 22.1 version of this Software, Could you please tell me if Customer is able to program 5M80ZE64I5N (Foto1) using USB Blaster device? Is this chip programable ?? Customer is not able to program that one,

Thank you for your assist here,

Configuration

18 Replies

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    2 years ago

    Hi,

    Thank you for reaching out. Allow me some time to look into your issue. I shall come back to you with findings.

    Thank you for your patience.

    Best Regards,

    Nazrul Naim


  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    2 years ago

    Hello,


    Sorry for the delay, for this issue can you provide the error message that you have encounter during the configuration of the board. Is this the first time you are encounter the error. and finally have you tried to program with another similar board.


    Best regards,

    Nazrul Naim


    • Greg6's avatar
      Greg6
      Icon for New Contributor rankNew Contributor
      2 years ago

      Hello,

      Please find the response from Customer:

      Message error: no device detected.
      This is the first time we are encountering this error: we mounted at least
      400 pcs of this part without any problem in programming them.
      If we mount parts received (datacode 2307A) on functioning boards, we
      detect the message indicated and it's not possible to program them.
      We detect the same error on all 6 models of boards on which we mount this
      part.

      Please advise next step,

      Thanks

  • Greg6's avatar
    Greg6
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello,

    I will send this question to the Customer,

    Please give me a while to response for your question,

    Thank you

    Best Regards

  • Greg6's avatar
    Greg6
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello,

    Please find the response from Customer:

    Message error: no device detected.
    This is the first time we are encountering this error: we mounted at least
    400 pcs of this part without any problem in programming them.
    If we mount parts received (datacode 2307A) on functioning boards, we
    detect the message indicated and it's not possible to program them.
    We detect the same error on all 6 models of boards on which we mount this
    part.

    Please advise next step,

    Thanks

  • Greg6's avatar
    Greg6
    Icon for New Contributor rankNew Contributor
    2 years ago

    and Customer posted that this is the first time that he met this problem,

    Thanks

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    2 years ago

    Hello,


    Sorry for the delay, could you provide a screenshot for the error trace log? I may need an additional information in order for me to troubleshoot this issue.


    Best regards,

    Nazrul Naim


  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    2 years ago

    Hi,

    It has been a while since you posted an update to this case. Do you have any updates for me? If you do not have further inquiries, I would like to put this case in close-pending status.


    Regards,

    Nazrul Naim


  • Greg6's avatar
    Greg6
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello,

    Im still waiting for the response from the Customer,

    Please do not close this case yet, Thank you

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    2 years ago

    Hello,


    Is there any update from the customer regarding this issue.


    Best Regards,

    Nazrul Naim


  • Greg6's avatar
    Greg6
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hello,

    I do not receive any response from the Customer,

    I think it will take few days,

    I'm sorry for that,

    Thank you for your patience