Hello,
the general cause is that SignalTap is not recognizing the expected design loaded to the FPGA.
Either .jic isn't containing the most recent design with SignalTap, e.g. because it hasn't been refreshed in programming file converter after last rebuild. Or, the most trivial reason, .jic has been flashed but the FPGA still holds factory default image. You need to power-cycle the the FPGA after flashing, or enable "Initiate configuration after programming" in programmer/tools/options. Or reload .sof from SignalTap directly.
Regards
Frank