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JoelD's avatar
JoelD
Icon for New Contributor rankNew Contributor
3 years ago

Problem Activating a License

Hi,

I recently received an activation code for SW-ONE-QUARTUS. Attempts to activate the license results in an "ERROR: Invalid activation code". I reviewed the information provided to Intel with the PO and I discovered that the email provided is erroneous.

Account email: [email protected]

Provided email: [email protected] (missing "r")

How can I get this corrected? Thanks.

-Joel

2 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    3 years ago

    Hello Joel,


    Thank you for contacting Intel FPGA Community Forum.

    I will take care of this case from today.


    Currently our Tools team are working to solve the issue. I will update you shortly once I have the feedback from the team.


    Thanks!


  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    3 years ago

    Dear Joel,


    Understand from the internal team that the issue has been resolved. Our system shown license is tagged to [email protected].


    If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread.


    Thank you