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I would advise to file a service request to altera.
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Unfortunately they don't seem to accept service requests from me. I submitted one earlier (on what I think is a 10.0 bug), and they auto-replied saying that I would not be approved unless I could give them an email address that was associated with a company or a university. I'm a consultant, so I have neither. I replied asking them how consultants could deal with the system, and they didn't respond.
All my designs in the last decade have been company X. This client requires Altera, but I'm finding the lack of support a disincentive to use Altera for future projects (where I have a choice).
Honored Contributor
