Forum Discussion

Angela_xu's avatar
Angela_xu
Icon for New Contributor rankNew Contributor
4 years ago

Hi Wani,

Considering this is filed failure case and customer (NetApp) request us to do component level FA, we strongly suggest you to support the FA.

These two boards mounted U9 (5M2210ZF256C5N) onto the board, assembly into canister then tested pass and shipped out, and also passed CTO test, but it failed at field later. CTO/Field customer should have no chance to touch the U9 inside canister.

if EOS, at least need understand the reason causing U9 EOS for future prevention. Thanks!

Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
4 years ago

Dear Angela_xu,

We will continue support this case through private email as some confidential info is required.

Please do let me know if you having problem to access to that email.

Thanks!

Wani

  • Angela_xu's avatar
    Angela_xu
    Icon for New Contributor rankNew Contributor
    4 years ago

    Hi Wani,

    Attached completed Device Problem Report (DPR) for your reference.

    Pls release RMA# to us for sample return and start FA process ASAP. Thanks!