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Altera_Forum's avatar
Altera_Forum
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10 years ago

I get message error when trying to install devices in quartusII

I get this message: There has been an error.

Unknown element arria10_part1.

the application will exit now.

Anyone know why?

Please Help

16 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor

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    That's great! Good luck with your project:)

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    Thanks a lot
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor

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    That's great! Good luck with your project:)

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    Hello parapapap, now I have the next problem:

    "Problem Details

    Error:

    Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_family_info_mgr_body.cpp, Line: 287

    Failed obtaining data for part 5CGXFC9E6F35I8SD"

    I hope you can help me to solve please.

    Cheers!
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor

    Hi Wen,

    This is a QII internal error. I would recommend that you file a service request to MySupport to seek for workaround from Altera.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor

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    Hi Wen,

    This is a QII internal error. I would recommend that you file a service request to MySupport to seek for workaround from Altera.

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    Thanks Tiny007, I will . :(

    Cheers
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor

    --- Quote Start ---

    Thanks Tiny007, I will . :(

    Cheers

    --- Quote End ---

    I install all over again and now it seem to work properly.

    Lets see how it works using it.

    Fingers cross!!! :p