I get message error when trying to install devices in quartusII

--- Quote Start ---

That's great! Good luck with your project:)

--- Quote End ---

Hello parapapap, now I have the next problem:

"Problem Details

Error:

Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_family_info_mgr_body.cpp, Line: 287

Failed obtaining data for part 5CGXFC9E6F35I8SD"

I hope you can help me to solve please.

Cheers!