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Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
12 years ago

Help about mySupport webpage to create Service Request!

Hello, I'm new to Altera Fpga. And I'd like to get Altera support via mySupport. However, the "Create Service Request" button is always grey and told me following text: you are currently n...
Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
12 years ago

You Need a Business E-Mail address at least, i.e. @gmx etc. are indicating to them you are a private Person. Thus in case you have not entered a Company organization etc. you cannot file Service requests.

Nevertheless ALTERA always supported Universities, thus try contacting a FAE and - if you like - ask him for supporting you with getting mySupport access.