New ContributorWe have ordered FPGA EP2AGX65DF25I5G from Arrow Electronic but we found sign of blacktopping on side of the molding. and may i know why Mfg put Blacktop on the products , if Products are Original or Refurbished ?
Please refer to the picture I provided as attachment.
New ContributorMay I know if any updates regarding this finding?
Super ContributorHi,
Apologize for the delay in response. For your information, all the devices purchased from our authorized distributor is original.
I am checking this with our quality team and will provide you the findings. As most of the team are on leave, it will take sometime to provide the information.
Apart from that, can you please provide us some information through forum email. I will email you the information needed.
Regards.
Aiman
Super ContributorHi,
I have forwarded all the information to our Quality team. Will provide you an update once I have the answer.
Regards,
Aiman
Super ContributorHi,
Update from our quality team,
There is no record of the marked traceability and reported PO.
You are required to raise this case via the distributor first. Kindly ask your distributor(Arrow) open the case and we will continue to support from there.
Thank you.
Regards,
Aiman
Super ContributorHi,
Do you need further assistance for this case? Hope you have contacted Arrow in order for them to raise a case regarding this matter.
Regards,
Aiman
Super Contributor
