Forum Discussion

BuTT's avatar
BuTT
Icon for New Contributor rankNew Contributor
3 years ago

Email subscribed, but no notification

Hi ,

I'm an intel FPGA developer.

Following the guide(https://community.intel.com/t5/help/faqpage/title/subscriptions), I have subscribed to "Intel Community->FPGAs and Programmable Solutions FPGA" Unfortunately I never received email

notification even though my question thread had been replied or updated by others. WHAT's the Problem ?

Before the Intel support web upgrade, email notification works fine , which means I can receive email notification when thread updates. But now it has problem. Please help to tell where to ask help to fix it, coz it's very inconvenient now, coz I have no time to check community thread everyday ?

Thanks a lot

Kazim shakeel

6 Replies

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    3 years ago

    Hi @BuTT,

    Thank you for posting in Intel community forum and hope all is well.

    Apologies for the frustration, my guess is that they might be some settings missed in your profiles.

    By defauly when you posted a thread, it should automatically subscribe you in.

    Would suggest to check on the following few settings as below:

    - check on the 'Notification settings'

    - check on the 'Preferences'

    - check on settings when posting a thread in the community

     

    Hope that helps.

    Best Wishes

    BB

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    3 years ago

    Hi @BuTT,


    Good day, just checking in to see if there is any further doubts in regards to this matter.

    Hope we have clarify your doubts.


    Best Wishes

    BB


  • BuTT's avatar
    BuTT
    Icon for New Contributor rankNew Contributor
    3 years ago

    Hi

    Thanks for your Reply

    I did many times as you said but I couldn't get forum notifications as I subscribed on my email.

    2 or 3 months back I received all notifications on my Email kazim_shakeel@hotmail.com but now I don't know what was happened

    Please Solve our problem

    Thanks

    BUTT

  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    3 years ago

    Hi @BuTT,


    Noted and thanks for getting it back with further details.

    Allow me to get in touch with relevant team in further troubleshoot the situation.

    Will get back to you as soon there is an updates.

    Thank you for the patients.


    Best Wishes

    BB


  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    3 years ago

    Hi @BuTT,


    I managed to get back to you via private message you sent.

    By any chances did you managed to look into that?

    Hope to hear from you soon.


    Regards

    BB


  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    Icon for Moderator rankModerator
    3 years ago

    Hi @BuTT,


    Greetings, as we do not receive any further clarification on what is provided, we do have our relevant team to look into your account details and would assume challenge are overcome. For new queries, please feel free to open a new thread and we will be right with you. Pleasure having you here.


    Best Wishes

    BB