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Christoph9's avatar
Christoph9
Icon for New Contributor rankNew Contributor
3 years ago
Solved

DevCloud - Issues With Stratix10 Nodes

Hello, I hope this is the right sub-forum. The Intel Customer Support told me to issue my problems here in the community forums. I currently experience problems with some nodes in the DevCloud co...
  • BoonBengT_Altera's avatar
    BoonBengT_Altera
    3 years ago

    Hi @Christoph9,


    Thank you for posting in Intel community forum and hope all is well.

    My guess is similar and seems like a hardware issues, may I know which example design did you compile and tried executed with? (just to reconfirm that it is hardware issues)

    Unfortunately currently there are only the 3 mention nodes with stratix10 devices (i.e., n142, n143 (job), n144), for the time being would recommend to connect to n142 as per mention is working.


    At the same time from my end I will be submitting internal request to check on checked and worked on the 2 mention nodes with issues.

    Apologies for the inconvenience, please do let us know if there is further clarification/doubts.


    Best Wishes

    BB


BoonBengT_Altera's avatar
BoonBengT_Altera
Icon for Moderator rankModerator
3 years ago

Hi @Christoph9,


Appreciate your patients, request have been submitted and the platform team will look into those accordingly and implement fixes accordingly.

For future references, is there is potential hardware/platform failure that you notice, below would be an alternative channels to raise to us accordingly.

http://supporttickets.intel.com/supportrequest?lang=en-US&productId=200042:11572


Hope that clarify your doubts, as there is no further clarification on this thread, it will be transitioned to community support for further help on doubts in this thread.

Thank you for the questions and as always pleasure having you here.


Best Wishes

BB