Forum Discussion

s10M's avatar
s10M
Icon for New Contributor rankNew Contributor
5 years ago
Solved

DDR4 HiLo in Stratix 10 MX

Hello there, We recently acquired a new Stratix 10 MX devkit - 1SM21BHU2F53E1VG. I am currently testing different interfaces of the device using the Board Test System (BTS) that is provided by I...
  • Deshi_Intel's avatar
    Deshi_Intel
    5 years ago

    HI,


    I have consulted both Intel marketing and Intel Engineering team regarding your issue


    The feedback that I got is typically as long as the HILO card is firmly inserted into the board slot then should be fine. Else if there is loose pin contact then user may encounter DDR4 calibration failure.

    • I recalled you told me you have verified that your HILO card is properly/tightly plug into on board HILO connector, right ?


    For DDR4 Hilo card replacement, Intel marketing commented can directly ship DDR4 hilo replacement card to you.

    • Can you share with me your shipment detail ?
    • Shipment attention name, address, phone contact and email contact
    • You can use forum private message function to share with me shipment detail if you don't feel comfortable to share detail in this public forum post


    Thanks.


    Regards,

    dlim


Deshi_Intel's avatar
Deshi_Intel
Icon for Regular Contributor rankRegular Contributor
5 years ago

Hi,


I have not hear back from you for sometime.


Do you still want DDR4 Hilo replacement card ?


Can you share with me your shipment address for Intel to replace DDR4 Hilo card for you ?


Thanks.


Regards,

dlim


  • s10M's avatar
    s10M
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hello @Deshi_Intel ,

    Thank you for the information and the help.

    We have tried using another DDR4 Hilo daughter card that we had available to us, and as you had experienced, the design and the interface works well!

    So it seems that the original DDR4 daughter card may have been faulty.

    I am still in conversation with my boss regarding the next steps on obtaining a replacement and shipment details. I will let you know our next plan of action.

    Thank you, once again for your help. Your and Intel's support is much appreciated.