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s10M's avatar
s10M
Icon for New Contributor rankNew Contributor
5 years ago
Solved

DDR4 HiLo in Stratix 10 MX

Hello there, We recently acquired a new Stratix 10 MX devkit - 1SM21BHU2F53E1VG. I am currently testing different interfaces of the device using the Board Test System (BTS) that is provided by I...
  • Deshi_Intel's avatar
    Deshi_Intel
    5 years ago

    HI,


    I have consulted both Intel marketing and Intel Engineering team regarding your issue


    The feedback that I got is typically as long as the HILO card is firmly inserted into the board slot then should be fine. Else if there is loose pin contact then user may encounter DDR4 calibration failure.

    • I recalled you told me you have verified that your HILO card is properly/tightly plug into on board HILO connector, right ?


    For DDR4 Hilo card replacement, Intel marketing commented can directly ship DDR4 hilo replacement card to you.

    • Can you share with me your shipment detail ?
    • Shipment attention name, address, phone contact and email contact
    • You can use forum private message function to share with me shipment detail if you don't feel comfortable to share detail in this public forum post


    Thanks.


    Regards,

    dlim


s10M's avatar
s10M
Icon for New Contributor rankNew Contributor
5 years ago

Perfect - thank you so much for your assistance. Much appreciated.

Looking forward to hearing from you soon.

Deshi_Intel's avatar
Deshi_Intel
Icon for Regular Contributor rankRegular Contributor
5 years ago

Hi,

I have verified DDR4 Hilo test at my S10 MX board and it's passing as shown in attached BTS GUI screenshot.

I don't have the exact Quartus v18.1.1 so I tried out with Quartus v19.1 and somehow it still works

So, I suspect your DDR4 Hilo card is faulty. Can you help to confirm following ?

  • Can you at least program BTS pre-compiled sof "bts_ddr4_hilo.sof" using Quartus programmer tool ? This is to ensure your MX dev kit board is good while likely only DDR4 Hilo card is bad
  • Also, can you share with me the BTS screen shot showing failure on DDR4 Hilo test ?

Thanks.

Regards,

dlim

  • s10M's avatar
    s10M
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hi @Deshi_Intel ,

    Thank you for the check.

    After re-plugging the HILO card, we realized that the board is now detecting the HILO card, but it seems that the calibration for the card is failing.

    As per your request, I have programmed my board with the original BTS pre-compiled "bts_ddr4_hilo.sof". The programming completes with no failure. The attached screenshot is what I see when I launch the BTS with this design loaded.

    Just for information, my MX device is 1SM21BHU2F53E1VG, and the BTS design I have used is in the "Production 8GB" MX FPGA Installer Package (https://www.intel.com/content/dam/altera-www/global/en_US/support/boards-kits/stratix10/mx_fpga/stratix10MX_1sm21bhu2f53_fpga_revB_v18.1.1b263_v1.0.zip)

    Could you kindly confirm this is the same package design that you used to test your MX i.e. you used the "Production 8GB" Hilo Design rather than the "Production 16GB" Hilo Design? (I have noticed the two are slightly different with the way the EMIF is parameterized)

    Thank you once again. I appreciate your help.