Cyclone V or 10 Availability

Just replying to myself. I was told this was the proper forum to get information on this topic? Was this in error? Can I get any information at all? I was told...

"Hello Christopher,

We understand the situation.

However, please know that our technical experts provide this product's support only via Community Forum Support.

Therefore, we would recommend you post your query in the below-mentioned forum. Our internal team will get back to you there soon.

Community Forum Link: https://community.intel.com/t5/Programmable-Devices/bd-p/programmable-devices

Proceeding further, we are re-closing this ticket"

So what is my recourse? How long is "soon"?

Thanks,

-Chris