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Mohammed_Lami's avatar
Mohammed_Lami
Icon for Occasional Contributor rankOccasional Contributor
4 years ago

Cyclone V development kit can't connect to the DS-5 client

Hi

I got a new 3-years license for ARM DS-5 software, I am using the "Cyclone V Development kit", but it seems can't run any project as the DS-5 fails to connect to the board, please check the attached snapshot. I am wondering if this error was caused by the license, or should I activate a feature in the software, or it is related to the setting of the board, or something else? thanks for any advice in advance.

3 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi Sir

    Welcome to INTEL forum. To further understand the issue, could you get me the:

    1) error.log file

    2) Screenshot of Quartus II>>tools>>license setup

    3) Machine OS information

    4) Quartus version used

    5) License.dat file

    For privacy, reply/attach file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


  • Mohammed_Lami's avatar
    Mohammed_Lami
    Icon for Occasional Contributor rankOccasional Contributor
    4 years ago

    Hi, thanks for your support

    Apologize for the delay
    The problem has been solved, I figured out that the license that I bought is applicable only for the newest versions of the Intel development studio software like 20 and 21, thanks for your support.
    Regards
    Mohammed Lami