Cannot configure stratix 10 device with provided bitstreams

Hi Nooraini,

I attached a couple of screen shots as the attached zip file.

0_KitTag: the tag of the kit. Based on the information, I assume it is ES-L tile board.

1_USB_Blaster: the port of the USB Blaster II.

2_AutoDetectorResult: The list of devices by the auto-detect.

3_AfterAddFile: After I added a provided bitstream file, say the bts_ddr4.sof under the 17.1/examples/board_test_system/image/LTES, a third device is added. The third device seems to be same to the detected device.

4_failed: I had to delete the detected S10 device (the middle one in 3_AfterAddFile.png) to configure. But the configuration failed very quickly.

5_detailedInfo: the output on the Quartus main console.

6_BTS_failed: the board test system also failed to configure the device.

bts_log: the log file generated by BTS.

The SWITCH 3.3 is OFF. All other dip switches follow the default settings on the user guide (page 10).

Thanks.